Shipping Policy

At Pattern No. 2, our wallpaper and mural products are carefully prepared and shipped with attention to ensuring your order arrives safely and in excellent condition.

Shipping Availability

Pattern No. 2 ships within Canada and to select international destinations.

International shipping is available by request. Please contact us before placing an international order so we can confirm shipping availability, estimated costs, and any applicable requirements for your destination.

Shipping Costs

Shipping costs are calculated based on the size and weight of the order, delivery destination, and available shipping method.

Where shipping is not calculated at checkout, a shipping quote will be provided separately. The customer is responsible for applicable shipping charges before the order is dispatched.

Production & Processing

Many Pattern No. 2 wallpaper and mural products are produced to order. Production and processing times are separate from shipping and transit times.

Estimated production timing may vary depending on the product, quantity, customization, and current production schedule. Any estimated timeline provided at the time of ordering is an estimate and is not a guaranteed delivery date.

Delivery Times

Delivery times vary depending on the destination, carrier, and shipping service selected.

Once an order has been dispatched, Pattern No. 2 cannot guarantee a specific delivery date. Carrier delays, weather conditions, customs processing, holidays, and other circumstances outside our control may affect delivery times.

Where available, tracking information will be provided once your order has shipped.

International Orders, Duties & Taxes

International customers are responsible for any customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country.

These charges are not included in Pattern No. 2 product or shipping prices unless specifically stated otherwise and are the responsibility of the customer.

Pattern No. 2 is not responsible for delays caused by customs clearance or other import procedures.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Pattern No. 2 is not responsible for delays, additional shipping charges, or undeliverable packages resulting from incorrect or incomplete shipping information supplied by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or other circumstance outside our control, additional shipping charges may apply before the order can be resent.

Lost or Delayed Shipments

If your shipment appears to be significantly delayed or lost in transit, please contact us and we will assist with initiating an inquiry with the shipping carrier where appropriate.

Pattern No. 2 is not responsible for carrier delays or circumstances outside our reasonable control.

Damaged Shipments

Please inspect your order promptly upon delivery.

If your package arrives visibly damaged, please photograph the exterior packaging before opening it and retain all packaging and shipping materials.

Any concerns regarding damaged or defective materials must be reported to Pattern No. 2 within 2 days (48 hours) of confirmed delivery. Please include your order number and clear photographs of the packaging and affected material.

Please refer to our Return & Replacement Policy for additional information regarding defective materials and replacement eligibility.

Questions About Shipping

For shipping quotes, international delivery inquiries, or questions about an existing shipment, please contact Pattern No. 2 through the contact information provided on our website.

Pattern No. 2 Inc.
Nova Scotia, Canada

Last updated: August 2026