Return & Replacement Policy

At Pattern No. 2, each order is produced and carefully inspected to ensure it meets our quality standards. Due to the nature of our products, all sales are final and we do not accept returns or offer refunds, except in the case of verified defective materials.

Defective Materials

All products must be inspected promptly upon delivery. If you believe your wallpaper or mural is defective, you must contact Pattern No. 2 within 2 days (48 hours) of confirmed delivery and before the material has been cut, altered, or installed.

Please include your order number, a description of the issue, and clear photographs showing the defect. We may request additional photographs or information to assess the issue.

If the material is determined by Pattern No. 2 to be defective, we will provide a replacement of the affected material. Monetary refunds are not provided.

We may require the defective material to be returned before a replacement is issued. Return shipping costs are the responsibility of the customer.

Claims submitted more than 48 hours after confirmed delivery may not be eligible for replacement.

Inspect Before Installation

All wallpaper and mural panels must be carefully inspected before installation. Please confirm that the design, colour, quantity, dimensions, and overall condition are correct before cutting or hanging the material.

Pattern No. 2 cannot accept claims for defects that were reasonably visible prior to installation once the material has been cut, altered, or installed.

Installation costs, labour charges, removal costs, or other expenses associated with installing or replacing wallpaper are not covered by Pattern No. 2.

Colour & Material Variations

Colours displayed on screens may vary from the finished printed product due to differences in monitors, devices, lighting, printing processes, and materials. Minor variations in colour, texture, or finish that are inherent to the printing process are not considered defects.

We strongly recommend ordering a sample before placing your wallpaper order whenever colour matching is important.

Custom Wallpaper & Murals

Custom wallpaper, custom-coloured designs, and made-to-measure murals are produced specifically for each order and are final sale. They cannot be returned or exchanged unless the material is determined by Pattern No. 2 to be defective and the claim is made within 48 hours of confirmed delivery.

Order Accuracy

Customers are responsible for confirming measurements, quantities, pattern selections, colourways, and other order details before placing an order. Pattern No. 2 is not responsible for errors resulting from incorrect measurements or information supplied by the customer.

If you believe you have received defective material, please contact us within 48 hours of confirmed delivery so that we can review the issue.